RETURN POLICY
Last updated July 25, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
remzon
Attn: Returns
RMA #
Vasai West,
Mumbai, maharashtra 401202
India
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Not Responsible for damage after Delivery
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
SHIPPING POLICY
• Purchases are shipped from our warehouses across the country by courier. Please allow the following number of days from receipt of your order.
• India Wide – 3 to 7 business days
• Order deliveries will be made between 9am – 8pm Monday – Saturday. Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.
• Remzon takes no responsibility for goods signed by an alternative person.
• Remzon is not responsible for damage after delivery.
• All claims for shortages or damages must be reported to customer service on the day of delivery. (Call at +917303005191 or write to us on [email protected]).
• Free Shipping on prepaid orders above 250 and 100 rupees Shipping charge on COD orders.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+91 730 300 5191
